EXMO is registered in the UK and its headquarters are located at 2, Kingdom Street, London, United Kingdom.
Users’ cryptocurrency funds are stored on the exchange’s crypto wallets: cold and hot vaults.
Hot vaults are online wallets used to meet current user demand for withdrawals. The remaining assets are stored in cold vaults – hardware wallets with the highest level of security. Often, such wallets do not have access to the network and are connected only when it is necessary to transfer funds to/from hot vaults.
As for fiat funds, these are stored in EXMO bank accounts and payment system accounts. When you deposit funds on the exchange, your assets will be displayed in the Wallet section. EXMO ensures that each user can withdraw funds in the desired amount, regardless of where they are physically stored.
EXMO EXCHANGE LTD. is registered as a Controller of Personal Data with the Information Commissioner’s Office under registration number ZA549767. For detailed information, click this link.
You can protect your account from being hacked by enabling two-factor authentication (2FA) on your EXMO account.
Also, the following preventive measures will help you ensure your account is secure:
In case your account or email has been hacked, please contact EXMO Support Service immediately. The sooner a request is created, the more likely it is that you will be able to recover your funds.
Please include the following information in your request:
A Customer Support representative will set restrictions on the withdrawal of funds from the account to ensure the safety of the user’s assets.
A Trusted IP address means that an account will be used from only a specified IP address or a list of addresses.
Before withdrawing funds (from an old IP address) add the new IP address to the trusted list. Also, make sure your ISP provides a static, and not a dynamic, IP address.
To set up trusted IPs:
Step 1. Go to “Settings” in your personal account.
Step 2. Select the “IP Address” tab where you can specify a trusted IP or a list of trusted IP addresses. It will only be possible to use the account from the specified IP address or list of addresses.
Step 3. Specify the desired IP address in the “Add new address” field and click “Save”.
Step 4. After adding the required IP address or addresses, save the settings.
Step 5. Activate the “Enable authorization for trusted IP addresses only” field.
To protect your email account from intruders, please note that: