USA State Consumer Contacts

ALASKA RESIDENTS

If your issue is unresolved by EXMO EXCHANGE US INC at (Licence No. TBC on registration), please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here:

https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Formal complaint forms may be submitted via:
– Fax: +1-907-465-1230
– Email: [email protected]
– Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call: +1-907-465-2521

CALIFORNIA RESIDENTS (OTHER THAN ECOMMERCE)

RIGHT TO REFUND: You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if EXMO EXCHANGE US INC does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you.

If your instructions as to when the money shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.

If you want a refund, you must mail or deliver your written request to EXMO EXCHANGE US INC at 1221 Brickell Ave Suite 900, Miami, FL 33131

If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to section 2102 of the California Financial Code.

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number: +1-866-275-2677, online at docqnet.dfpi.ca.gov/complaint, or by mail at the Department of Financial Protection and Innovation, Attn: Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834

COLORADO

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT, you must contact EXMO EXCHANGE US INC on +1-302-688-7063 or at www.exmo.com for assistance, the Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY.

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking, 1560 Broadway, Suite 975, Denver, CO 80202

– Email: [email protected]
– Website: www.dora.colorado.gov/dob

FLORIDA

EXMO EXCHANGE US INC is licensed and regulated as a money transmitter, (Licence No. TBC on registration) by the Florida Office of Financial Regulation.

Unresolved consumer complaints regarding EXMO EXCHANGE US INC services may be directed to the Florida Office of Financial Regulation, please contact, or send correspondence to:

Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399-0376
Toll-free number: +1-800-848-3792

ILLINOIS RESIDENTS

If you have a complaint, please contact EXMO EXCHANGE US INC Customer Service at +1-302-688-7063

If you still have an unresolved complaint regarding EXMO EXCHANGE US INC money transmission activity, you may file it by contacting the Illinois Division of Banking at:

Illinois Division of Banking
320 West Washington Street, Springfield, IL 62786
Toll-free number: +1-888-473-4858

MARYLAND RESIDENTS

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding EXMO EXCHANGE US INC (Licence No. TBC on registration) at:

Commissioner of Financial Regulation
Attention Complaint Unit
500 North Calvert Street, Suite 402
Baltimore, MD 21202
Toll-free number: +1-888-784-0134

MINNESOTA RESIDENTS

Consumer Fraud Warning: EXMO EXCHANGE US INC complies with money laundering and terrorist financing legislation. We report all suspicious transactions. EXMO EXCHANGE US INC is committed to working with you to find a fair and equitable resolution to any concerns that you may have about our products and services. If you did not conduct this transaction, or if you feel this transaction is in error or fraudulent, please contact EXMO EXCHANGE US INC at +1-302-688-7063 or www.exmo.com

You have the right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at +1-302-688-7063 or www.exmo.com

You can also contact us for a written explanation of your rights.

NEW YORK RESIDENTS

If you have a complaint, please contact EXMO EXCHANGE US INC Customer Service at +1-302-688-7063

If you still have an unresolved complaint regarding EXMO EXCHANGE US INC’s money transmission activity, you may file it by contacting the New York State Department of Financial Services at:

New York State Department of Financial Services
Consumer Services Division
One State Street
New York, NY 10004-1417
Tel: +1-877-BANK-NYS (+1-877-226-5697)
Website: https://www.dfs.ny.gov/consumer/fileacomplaint.htm

PENNSYLVANIA

If you have a complaint, please contact EXMO EXCHANGE US INC Customer Service at +1-302-688-7063

If you still have an unresolved complaint regarding EXMO EXCHANGE US INC’s money transmission activity, you may file it by contacting the Pennsylvania Department of Banking and Securities at the following address:

Pennsylvania Department of Banking and Securities
Market Square Plaza
17 N. Second Street, Suite 1300
Harrisburg, PA 17101
Toll-free in Pennsylvania: +1-800-PA-BANKS (+1-800-722-2657)
Out of state: +1-717-787-1854

TEXAS RESIDENTS

If you have a complaint, first contact the consumer assistance of EXMO EXCHANGE US INC at +1-302-688-7063

If you still have an unresolved complaint regarding EXMO EXCHANGE US INC’s money transmission activity, please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
Toll-free number: +1-877-276-5554
www.dob.texas.gov

WASHINGTON RESIDENTS

If you have a complaint, first contact the consumer assistance of EXMO EXCHANGE US INC at +1-302-688-7063

If you still have an unresolved complaint regarding EXMO EXCHANGE US INC’s money transmission activity, please direct your complaint to the Washington Division of Consumer Services at:

Washington Division of Consumer Services
Online: https://dfi.wa.gov/file-complaint
Mail or fax: https://dfi.wa.gov/sites/default/files/money-services-complaint.pdf
Call: +1-360-902-8703 or +1-877-RING-DFI (+1-877-746-4334)
Email: [email protected]