How We Treat Digital and Cash Balances

Digital Balances

Any digital assets held with EXMO are held at reputable custodians. We use third-party technology providers who offer the best security platforms by protecting your assets funds from cyber-attacks, internal collusion, and human errors. These custodians provide full life cycle control to EXMO. EXMO holds over 95% of digital assets offline in order to protect its customers.

In case of a security event, we will always endeavor to cover any losses; however, total losses may exceed covered assets so your funds may still be at risk.

Our policy does not cover any losses resulting from unauthorized access to your personal account(s) due to a breach or loss of your credentials. It is your responsibility to use a strong password and maintain control of all login credentials you use to access EXMO. We have 2-Step Verification on all accounts, you’ll enter a code sent to your mobile phone, adding an extra layer of security to your account.

Cash Balances

Cash balances, such as Euros, held as a balance in your EXMO account(s) are held as cash in segregated accounts at banks based in the EU.