Last updated: 28 July 2020
EXMO has been registered and regulated as data controller with Information Commissioner’s Office (ICO) under the registration number ZA549767. For more information, please follow the link at the ICO website.
EXMO and its Affiliates undertakes to take maximum efforts in order to protect your privacy. EXMO uses the collected information about you to fulfil its contractual obligations and improve the customer service.
Please read this document carefully in order to understand our approach and policy regarding your Personal Data and how we will use your Personal Data.
We may collect and process the following data about you:
Information you give to us
You can provide us with information about yourself by filling in the relevant forms on the Site or by providing us such information by phone, email, during a video conference or in any other manner. This information includes Personal Data which was specified when registering on the Site, when subscribing to our Service, opening an Account and verifying the identity of the Account holder or persons authorized to use it, as well as the payment instruments used by a person, when searching for a product, using any of Services provided by our Site, while placing Orders on our Site, by participating in discussions in Chat or using any other communication functions on our Site, during participation in draws, promotions or surveys, and also when you tell us about problems or issues in the work of the Site.
For example, the data that you provide us, may include your:
EXMO does not collect nor process sensitive personal Users’ data, such as race or ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships, genetic or biometric data, health, sex life or sexual orientation information. However, we caution you that in case you disclose such information in Chat it can be collected by persons or companies EXMO has no control over.
Information we collect about you
With regard to each of your visits to our Site and use of our Services we can collect, for example, the following information about you (including automatic collection):
Information we receive from other sources
We may receive information about you if you use any of the other sites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. Such information may include:
Your Personal Data, such as your email and nickname, that you provide to us during registration at the EXMO Platform is stored by us, regardless of whether your registration process is finished or not. The same is applied to your Personal Data during an unfinished AML/CTF and KYC Policy verification process.
We are going to use your Personal Data for the following purposes:
Provision of our Services
Informing you about our products and Services
Helping us improve our products and Services
Safeguarding vested interests
Assuring legal procedures
Complying with legal regulations
Marketing and third parties
We may share your personal information with any EXMO Group Member, which means our subsidiaries, affiliates, our ultimate holding company and its subsidiaries.
We may share your information with selected third parties including:
We may also disclose your Personal Data to third parties in the following cases:
We have implemented security measures to ensure the confidentiality of your Personal Data and to protect your them from loss, misuse, alteration or destruction. Only authorized personnel of EXMO have access to your Personal Data, and these personnel are required to treat the information as confidential. Security measures in place will, from time to time, be reviewed in line with legal and technical developments.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Site. In this regard, you are solely responsible for possible failures in the transfer of your Personal Data to the Site. Once we have received your Personal Data, we will use strict procedures and all necessary technical and security measures to prevent unauthorized access to your Personal Data.
We collect and process your Personal Data only when we have a legitimate reason for such processing. Legal grounds include consent (in cases where you provide it), a contract (in cases where processing is necessary to fulfill the terms and conditions of contracts between you and EXMO), compliance with a legal obligations (in cases where EXMO is required to request/receive and process as well as to store your Personal Data in order to comply with the requirements of applicable laws, for example the laws related to anti-money laundering and counter-terrorist financing, to use legitimate interest (for example, when processing is necessary to protect you or us from certain threats: fraud, security threats, etc.), to comply with the provisions of applicable laws, for the proper level of conduct of our business (the quality of the services provided, identification of needs, preparation of reports), conclusion and implementation of corporate transactions (sale of participant interests/shares, mergers, acquisitions), etc.).
In cases where the basis for Personal Data processing is your consent, you have the right to withdraw it at any time.
By contacting us you can use the following rights:
In addition, you have the right to prohibit the use of your Personal Data for marketing purposes. Before requesting your Personal Data, we usually inform you that we are going to use your Personal Data or disclose it to third parties for promotional purposes. You can use the right to prohibit the processing of your Personal Data for promotional purposes by putting a tick in the relevant field in the questionnaire. You can also exercise this right by contacting us at any time.
Please note that the implementation of some of your rights, depending on the situation, may limit, complicate or completely exclude the possibility of further cooperation with us.
Our Site may contain active links from/to the websites of partner organizations, advertisers and Affiliated companies. If you are following an active link, please note that other websites have their own privacy policies, and we are not responsible for the provisions of these policies. Please review the privacy policies of these websites before sharing your Personal Data with them.
The Data Protection Act 2018 gives you the right to access information we hold about you. Your right of access can be exercised in accordance with the Data Protection Act 2018, and subject to your written request, sent to the email [email protected], we will provide you with the data we hold about you. In case your request will be manifestly unfounded or excessive or you will request further copies of your Personal Data following a request, we may charge you a fee of £10 (ten pounds).
Making sure your Personal Data is safe and secured is of a highest priority to us. We use secure storage facilities ensuring safeguard of your Personal Data you share with us at all stages of interaction with our Platform, products and Services. All appropriate measures to secure your Personal Data from potential hacks, loss or misuse are implemented by our security team.
We may access your Personal Data or retain it for a longer period if it will be subject to an official request or legal obligation, an investigation by government bodies or investigation into possible violations of our User Agreement and its essential parts, or in other cases to prevent possible harm based on our reasonable considerations.
If you will cancel your subscription to our email newsletter, we will hold your email on an inactive email list.
You can also reach us by post mail at Office 656 6th Floor, 2 Kingdom Street, London, England, W2 6JP.
If you are resident of the EEA you can reach out to the lead supervisory authority for EXMO, which is Information Commissioner’s Office (UK). Alternatively, you reach out to your National Data Protection Authority if you are resident of the EEA. Residents of other jurisdictions may contact their national data protection authority.