Cross-Chain Recovery Policy

Last updated: 26 January 2021

Cross-chain Deposit means a Deposit by a particular Сryptocurrency to the wallet address designated to another Сryptocurrency.

Recovery of cross-chain Deposits is a very dangerous and time-consuming process. Not all Deposits may be recovered, and the level of complexity, risk and time frames depend both on the type of Cryptocurrency and the used address for the Deposit.

Having taken into consideration all the factors, the EXMO team has developed the following fee structure of a cross-chain Deposit recovery:

• ЕХМО will recover only those cross-chain Deposits that exceed $250 at the moment of transaction within 30 (thirty) Business Days period. 
• The User has to pay 10% (ten percent) fee (minimum $100, maximum $500) for the recovery. In order to enable the recovery process, the User has to replenish his/her Account with above mentioned amount. 
• After the successful replenishment, the EXMO support and finance departments take steps required for the Deposit recovery. The fee will be written off from the User’s Account in case of the successful transaction.

The Users should remember about the described difficulties of the cross-chain recovery process and take into consideration a significant number of Deposits mistakenly sent to the wrong address. The EXMO team dedicates its best efforts to resolve the issue within the shortest time frames. Thus, we ask you to be patient.