Cross-chain Deposit means a Deposit of a particular Сryptocurrency to the wallet address designated to another Сryptocurrency.
Recovery of cross-chain Deposits is a very dangerous, complicated, and time-consuming process. Not all Deposits may be recovered, and the level of complexity, risk and timeframes depend both on the type of Cryptocurrency and the used address for the Deposit. The User is responsible for any risks associated with making cross-chain Deposits.
In order to be eligible for the Deposit recovery the User have to meet the following eligibility criteria:
Having taken into consideration all the factors, the EXMO team has developed the following process of a cross-chain Deposit recovery:
EXMO will make decisions on whether or not to attempt to recover a cross-chain Deposit at its sole discretion.
The cross-chain Deposit recovery policy is subject to change at any time and without notice.
The Users should remember about the described difficulties of the cross-chain Deposits recovery process and take into consideration a significant number of Deposits mistakenly sent to the wrong address. The EXMO team dedicates its best efforts to resolve the issue within the shortest time frames. Thus, we ask you to be patient.
ATTENTION: ЕХМО WILL NOT RECOVER COINS AND TOKENS WHICH ARE NOT LISTED NOR SUPPORTED BY THE EXMO PLATFORM.