EXMO cryptocurrency platform is continually improving the performance including support services. Find out the answers to any questions about EXMO support.
Support team increased more than by 2.5 times due to the rapid market expansion, and increased number of active traders on the platform for the last two months. EXMO team extension and business-processes optimization will enable the effective work of the platform providing the quality services and wide range of trading opportunities.
EXMO support is working day and night (24/7) with no breaks and off days to ensure reliable and effective services.
Our managers are compulsorily examining all inquiries in the order of arrival. EXMO team kindly requests not to create more than two tickets on one and the same issues – otherwise, that will increase the total amount of tickets, and extend response time.
It is strongly recommended that you read through EXMO FAQ before ticket (inquiry) is registered.
EXMO FAQ is a set of instructions and recommendations, which are always available on the platform’s website. The chapter contains answers on the most frequently asked questions in the following categories:
If no answer on a question is found in EXMOWIKI, an inquiry is to be sent to the support.
Ticket registration is compulsory under the case of one of the following errors:
Go to https://support.exmoney.com to write to EXMO support service. Register on this EXMO support site.
Having registered on the website of the support services, a user has to fill in the application form and put the detailed information on the issue in there.
It is important to clearly specify the matter. For example:
When filling in the form, in the description, it is essential to provide the login and e-mail of the user’s profile on EXMO. It will help manager to identify the user.
A user has to thoroughly describe the issue and provide all the necessary information, which the user believes is likely to assist the manager, if he/she wants the issue to be solved efficiently. A user may also provide the additional information in form of the attachment in case of need. The admissible format of the attachment – jpg or png, links, or any other formats are not admitted.
Depending on the matter of the issue, and quality of the information and data provided, an inquiry is regarded 24 hours or more.
Read more about account and banking card verification in forthcoming materials on EXMO.