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  • Новини
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  • Загальні питання

    • About EXMO

    • How do I create an account?

    • How do I start trading on EXMO?

    • How to deposit funds?

    • How to reset the password?

    • How to withdraw funds?

    • How to delete your EXMO account?

    • How long does it take to deposit / withdraw fiat currencies (RUB, USD, EUR, UAH)?

  • Верифікація

    • Verification Guide

    • Identity Verification

    • Address Verification

    • Bank Card Verification

    • Bank Account Verification

    • Corporate Account Verification

    • Verification Levels Required For Different Payment Methods

  • Торгові можливості

    • What is a Market Order?

    • What is a Limit Order?

    • What is a Stop Order?

    • What are Taker and Maker Orders?

    • Does EXMO Have a Demo Mode?

  • Безпека акаунту

    • Are my funds safe on EXMO?

    • Source of Funds

    • Additional Security Measures

    • Двухфакторная аутентификация

    • Two-Factor Authentication

    • General Security Questions

  • Продукти платформи

    • What is EXMO’s fees & limits?

    • What is EXMO Listing Voting?

    • What is OTC-Trading?

    • What is EXMO Coin?

    • What is VIP status on EXMO?

    • What is EXMO Cashback?

    • What is Premium Cashback on EXMO?

    • What is the EXMO Referral Program?

    • What is EXMO Gift Card and how do you use it?

  • API

    • How to generate an API key pair?

    • Where can I find API documentation?

    • What are the API rate limits?

    • Can I apply for an unlimited API Key?

    • How many API key pairs can I generate?

    • What is a nonce?

    • What is WebSocket API?

    • What is an API? Does EXMO have an API?

    • What is REST API on EXMO?

  • Гаманець

    • Why are the deposit/withdrawal methods disabled?

    • Why am I unable to withdraw my money?

    • What is displayed in Transaction History in the Wallet section?

    • What is the commission on cryptocurrency deposits/withdrawals?

    • What is the minimum cryptocurrency deposit/withdrawal?

    • How quickly will my cryptocurrency deposit be added to my balance?

    • What is EXMO Gift Card and how to use it?

    • What is displayed in the Wallet?

    • What is displayed in the Analytics section of the Wallet

  • Системні помилки

    • What is error 11122 (formerly 10220): “The account was blocked”?

    • What is error: “IP address is not trusted”?

    • What is error 11021?

    • What is error 10325?

    • What is error 10419: “TOTP Code is not true”?

  • Маржинальна торгівля

    • Правила торгівлі на фондовому ринку. Акції

    • Маржа, забезпечення, фінансування

  • Мобільний додаток

    • EXMO mobile app installation

    • Creating an account

    • Account verification

    • A quick guide to the app

    • Deposits

    • Trading cryptocurrency

    • Withdrawing funds

    • Account analytics

  1. Головна
  2. Q&A
  3. Верифікація
  4. Identity Verification
  • What is identity verification and why do we need it?
  • What documents do you need to pass identity verification?
  • How to pass identity verification?
  • FAQ

Identity Verification

What is identity verification and why do we need it?

According to the Fifth Anti-Money Laundering Directive (5AMLD), all users who make transactions with cryptocurrencies must undergo mandatory identity verification. This stage of verification allows you to trade, deposit and withdraw cryptocurrency from your account, carry-out bank transactions and also use EX-CODE.

What documents do you need to pass identity verification?

To successfully pass identity verification, you will need to provide a photo of one of the following documents:

  • Passport (the first two pages)
  • National ID card (both sides)
  • Driving license (both sides)

The passport, ID card or driving license provided for verification must contain the following information:

  1. The country that the document was issued in
  2. The serial or document number of the identification document
  3. Issue date of the document
  4. Last/first name
  5. Date of birth

Note:

Coloured scanned copies or photos must be taken with a light background. All four corners of the document must be visible. The image must be submitted either in JPG, PDF or PNG formats. The size of each file must be between 200KB and 8MB. If you need to upload two photos of two sides, upload the documents separately.

How to pass identity verification?

  1. To verify your address, select the “Account Verification” section, using the drop-down menu, located in the upper right corner of the screen.

Account Verification
2. On the next screen, locate ”Identity Verification” and click on “Get started”.

Select verification

Identity Verification Steps

Identity verification consists of the following four steps:

1. Fill in personal information (First/Middle/Last name, DOB, Country of issue).

Personal Information

2. Select your document type (Passport, ID card or Driver’s license) and provide document details (serial or document number, date of issue and expiration date). If the document does not have an expiration date, please select “My document hasn’t got an expiration date”.

Document Details

3. Upload scanned copy/photo of the document.

Upload Document

Note:

  • Only documents with information in Latin or Cyrillic characters are accepted.
  • All scanned copies or photographs of documents must comply with the following instructions:
    • Only JPG, PNG and PDF formats are accepted.
    • Only coloured copies are accepted.
    • Documents should not be edited using any editing software.
    • The size of a file should be between 200KB and 8MB. All document details should be clearly visible.

4. In order to successfully complete identity verification, you must take a selfie holding the document submitted as part of the previous step. You can either upload a photo or use a webcam.

Upload Selfie

Upon finishing the data upload, please click “Finish” and you will see the following message displayed:

Success

This message displaying means that everything is alright and your data is being processed. It usually takes between 20 minutes and 2 hours to process your documents before we confirm successful verification. However, please be aware that the verification process may take up to 24 hours in some instances, in order to comply with rules.

FAQ

Where are my documents stored?

Security is EXMO’s top priority. All your documents are stored on encrypted servers of the company. Only a certified AML officer has access to these documents. We place special security watermarks on digital copies of documents to protect them from being reused.

Residents of which countries cannot be verified on EXMO?

Vietnam, Bahamas, Botswana, Cambodia, Crimea (Ukraine), Democratic People’s Republic of Korea (DPRK), Iceland, Mongolia, Ghana, Iran, Pakistan, Panama, Syria, Trinidad Yemen, Zimbabwe, Algeria, Egypt, Morocco, Ecuador, Bolivia, Nepal, Pakistan, Donetsk People’s Republic (DPR) / Luhansk People’s Republic (LPR), Pridnestrovian Moldavian Republic, Nagorno-Karabakh Republic, Republic of Abkhazia, Republic of Somaliland, Republic of South Ossetia, Turkish Republic of Northern Cyprus, Republic of China (Taiwan), Republic of Kosovo, Sahara Arab Democratic Republic, Republic of Artsakh, Central African Republic (CAR), Democratic Republic of Congo (DRC), Guinea-Bissau, Iraq, Libya, Mali, Somalia, South Sudan, Sudan.

In what language are documents accepted?

Only documents with information in Latin or Cyrillic characters are accepted. Documents in other languages are accepted only with a notarized translation.

How to pass corporate account verification?

If you are a representative of a company and are going to work on our platform as a legal entity, please contact us via email on [email protected].

The list of documents required for corporate account verification will be sent in a response letter.

Can I pass verification from a mobile application?

Yes, both EXMO apps for iOS and Android have this feature implemented.

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2013-2023UAB EXMO EXCHANGE operates EXMO Platform and is registered under number 305891155 by the State Enterprise Centre of Registers of the Republic of Lithuania as a provider of activities of a virtual currency exchange operator and a deposit virtual currency operator. EXMO EXCHANGE LTD. provides technical and support services to EXMO Platform. EXMO EXCHANGE INC. provides services to users from the United States of America, in particular, from states, where provision of services without holding a special license is permitted. © EXMO 2013 — 2023, EXMO EXCHANGE LTD.