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  • General

    • About EXMO

    • How do I create an account?

    • How do I start trading on EXMO?

    • How to deposit funds?

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    • How to withdraw funds?

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    • How long does it take to deposit / withdraw fiat currencies (RUB, USD, EUR, UAH)?

  • Verification

    • Verification Guide

    • Identity Verification

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    • Verification Levels Required For Different Payment Methods

  • Trading features

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    • What is EXMO Gift Card and how do you use it?

  • API

    • How to generate an API key pair?

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    • How many API key pairs can I generate?

    • What is a nonce?

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    • What is an API? Does EXMO have an API?

    • What is REST API on EXMO?

  • Wallet

    • Why are the deposit/withdrawal methods disabled?

    • Why am I unable to withdraw my money?

    • What is displayed in Transaction History in the Wallet section?

    • What is the commission on cryptocurrency deposits/withdrawals?

    • What is the minimum cryptocurrency deposit/withdrawal?

    • How quickly will my cryptocurrency deposit be added to my balance?

    • What is EXMO Gift Card and how to use it?

    • What is displayed in the Wallet?

    • What is displayed in the Analytics section of the Wallet

  • System errors

    • What is error 11122 (formerly 10220): “The account was blocked”?

    • What is error: “IP address is not trusted”?

    • What is error 11021?

    • What is error 10325?

    • What is error 10419: “TOTP Code is not true”?

  • EXMO app

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    • Withdrawing funds

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  1. Home
  2. Q&A
  3. Verification
  4. Bank Card Verification
  • What is bank card verification and why do we need it?
  • What documents does EXMO accept for bank card verification?
  • How to successfully pass bank card verification?
  • FAQ

Bank Card Verification

What is bank card verification and why do we need it?

Bank card verification is required to confirm ownership and possession of a payment card by a user. Bank card verification permits users to deposit funds from bank cards. In order to withdraw funds to a bank card, you only need to successfully pass identity verification.

What documents does EXMO accept for bank card verification?

To successfully pass bank card verification you must provide the personal data embossed on a card issued in your name and submit it by uploading a photograph of the card.

Note:

  • We only accept embossed cards issued in your name.
  • The cardholder’s name must be the same as the user’s name.
  • The name of the cardholder and the first 6 and last 4 digits should be clearly visible in the photo.

How to successfully pass bank card verification?

1. To verify your bank card, select the “Account Verification” section, using the drop-down menu, located in the upper right corner of the screen.

Account Verification
2. On the next screen, locate ”Card Verification” and click on “Get started”.

Card Verification

Bank Card Verification Steps

The bank card verification consists of the following two steps:

1. To verify the card, you need to fill in details of the first 6 and last 4 digits of the card. You also need to provide the card holder’s name and surname as printed on the card.

Card Information
2. Upload a photo of the front side of the card (add a photo of the backside of the card if the cardholder’s name is printed on the backside).

Bank Card
Upon finishing the data upload, please click “Finish” and you will see the following message displayed.

Card verification progress
This message displaying means that everything is alright and your data is being processed. It usually takes between 20 minutes and 2 hours to process your documents before we confirm successful verification. However, please be aware that the verification process may take up to 24 hours in some instances, in order to comply with rules.

FAQ

How many bank cards can be verified?

You can verify up to 5 bank cards.

What if my bank does not issue embossed bank cards?

All banks issue embossed cards, however, on occasions, an additional request must be made to the bank to issue it.

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